How do I restore lifetime access?
Use the original Apple account on the new device, then choose Restore Purchase on the Lifetime Access screen. Purchase restore does not transfer health records.
Support
Useful answers.
Human help when needed.
Start with the common questions below. If you still need help, send a message to the official support mailbox without exposing private health data.
How do I move my records?
Create a password-encrypted full backup on the old device, then import it on the new one. Keep the backup password somewhere safe.
Does SomaMemo work offline?
Core recording, trends, knowledge and local reminders work offline. Downloading the app and restoring a purchase require Apple services and a connection.
Can SomaMemo see my records?
No. We do not operate a developer health-data cloud. Core records, notes and photo attachments stay on your device.
How do I delete data?
Use Clear All On-device Data in Privacy & Security. Deletion is permanent, so export a backup first if you need one.
What should I include in a support email?
Include your iOS version, app version and steps to reproduce. Do not send health records, symptom photos or backup passwords.
Suggestions & feedback
Send your idea directly.
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